Job Description

Customer Interaction:

Greet customers and assess their vehicle service needs, acting as the primary point of contact between the customer and the service department.

Service Consultation:

Listen to customer concerns, diagnose issues, and suggest appropriate repairs or maintenance services.

Work Orders:

Create detailed and accurate work orders, listing the necessary services, parts, and labor required for the job.

Estimates and Pricing:

Provide cost estimates to customers for repairs and services, ensuring transparency and clarity in pricing.

Liaison Between Technicians and Customers:

Communicate customer needs to the service technicians and relay technical information from technicians to the customers in a clear, non-technical manner.

Service Scheduling:

Manage service appointments, ensuring the efficient flow of vehicles through the service process.

Vehicle Inspection:

Conduct initial inspections or test drives when necessary to better understand vehicle issues.

Customer Updates:

Keep customers informed about the status of their vehicles, including updates on service progress, additional repair recommendations, and expected completion times.

Warranty and Service Contracts:

Advise customers about warranty coverage and service contracts, ensuring eligible repairs are processed accordingly.

Upselling and Cross-Selling:

Recommend additional services or products based on the vehicle's condition and customer needs (e.g., extended warranties, preventive maintenance).

Final Inspection and Delivery:

Ensure quality checks are completed on serviced vehicles and deliver the vehicle back to the customer with an explanation of work performed.

Customer Satisfaction:

Address and resolve customer complaints or concerns, ensuring a high level of customer satisfaction.

Service Records Management:

Maintain accurate records of all service work, customer interactions, and follow-ups for future reference.
Job Type: Full-time

Pay: ?13,000.00 - ?17,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person