Job Description

Position Summary

JD TVS is seeking a dynamic and professionally skilled

Service Advisor cum Operations Executive

to support both customer-facing service operations and internal dealership system management. This dual-function role plays a pivotal part in ensuring seamless workshop coordination, exceptional customer experience, and meticulous data accuracy across all operational processes. The ideal candidate will possess strong communication abilities, operational discipline, and a solid understanding of automobile service workflows.

Key Responsibilities

Customer Service & Advisory Functions

Greet customers professionally and understand their service requirements with accuracy and clarity. Prepare detailed job cards, document complaints, explain recommended services, and provide transparent cost and time estimates. Coordinate effectively with workshop managers, technicians, and parts staff to ensure timely service delivery. Communicate job status, approvals, additional work requirements, and delivery timelines to customers proactively. Conduct quality checks on serviced vehicles before delivery, ensuring compliance with TVS service and safety standards. Resolve customer queries and complaints professionally, contributing to improved

Customer Satisfaction Index (CSI)

. Promote AMC plans, extended warranties, service packages, and genuine TVS accessories.

Operational & DMS Management

Operate and manage the

TVS Dealership Management System (DMS)

with precision and adherence to company protocols. Perform accurate data entry for job cards, billing, customer details, spare parts, and service histories. Generate daily, weekly, and monthly MIS reports related to productivity, revenue, inventory, and service performance. Manage spare parts entries including GRNs, stock issues, stock adjustments, and inventory tracking. Ensure accurate billing, tax application, discount approvals, and timely job card closure. Coordinate data flow between Service, Workshop, Billing, and Spare Parts departments for smooth workflow. Maintain data confidentiality, integrity, and compliance with TVS audit standards. Coordinate with IT/DMS support teams for troubleshooting and system-related issue resolution.

Qualifications & Experience

Minimum qualification:

Graduation must be done

. Diploma/ITI in Automobile Engineering (preferred). 1-3 years of experience in automobile dealership operations, service advisory, or DMS roles. Strong working knowledge of dealership systems (TVS DMS preferred). Proficiency in MS Excel and MS Office applications. Basic technical understanding of two-wheelers.

Core Competencies

Excellent communication and customer interaction skills High attention to detail and data accuracy Strong coordination and multitasking ability Professional conduct and positive attitude Problem-solving approach with strong operational discipline Ability to thrive in a fast-paced environment

Benefits

Competitive salary based on experience Performance-based incentives Structured training under TVS standards Opportunities for career growth within JD TVS Supportive and professional work culture
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person