Job Description

Key Responsibilities of a Commercial Vehicle Service Advisor:

Customer Interaction:

Greeting customers, listening to their concerns about their vehicles, and understanding the nature of the service or repair needed.

Skills and Qualifications:

Strong communication and interpersonal skills. Good understanding of commercial vehicle systems and repair processes. Ability to diagnose basic vehicle issues. Customer service and problem-solving skills. Organizational and time management skills. Basic computer skills for record keeping and communication. Experience in the automotive or commercial vehicle industry is often preferred

Diagnosis and Estimation:

Assessing vehicle issues based on customer descriptions and potentially conducting initial diagnostics, then providing cost and time estimates for the required work.

Work Order Management:

Creating detailed work orders that clearly outline the necessary repairs for technicians to perform.

Parts Management:

Ordering necessary parts from suppliers and ensuring their timely delivery to the technicians.

Communication and Coordination:

Maintaining clear communication with both customers and technicians, keeping the customer informed of the progress and any changes to the initial plan.

Quality Assurance:

Ensuring that the work performed meets the required quality standards and addressing any customer complaints or concerns.

Billing and Payment:

Preparing invoices for completed services and collecting payments from customers.

Record Keeping:

Maintaining accurate customer records and service history in the dealership's system.
Job Types: Full-time, Permanent

Pay: ?10,096.06 - ?24,714.47 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person