Job Description

Key Responsibilities:

Customer Interaction:

Greet customers promptly and professionally. Listen to customer vehicle concerns and record all service requests. Explain repair and maintenance services clearly to customers.

Job Estimation & Invoicing:

Prepare accurate cost and time estimates for work. Obtain proper customer approvals for recommended services. Prepare repair orders, service invoices, and ensure timely job delivery.

Coordination with Workshop:

Communicate customer issues to technicians clearly. Coordinate with workshop team for job progress and completion. Monitor work status and update customers regularly.

Quality & Satisfaction:

Conduct post-service follow-up calls to ensure customer satisfaction. Resolve customer complaints or escalate to management as needed. Maintain high CSI (Customer Satisfaction Index) scores.

Sales Support:

Promote upselling of services, accessories, and maintenance packages. Keep customers informed about ongoing offers and service plans.

Documentation & Compliance:

Maintain accurate service records. Ensure compliance with company policies and procedures. Assist in warranty claim processes if required.

Qualifications:

Graduate/Diploma in Automobile/Mechanical Engineering preferred. 2-4 years of experience in a service advisory role in an automobile dealership. Strong communication and interpersonal skills. Good understanding of automotive systems and repair procedures. Customer-focused attitude and problem-solving skills.

Working Conditions:

Full-time role. May require working on weekends and holidays. Job involves standing and walking in service bays and customer areas.
Job Type: Full-time

Work Location: In person