We are hiring for an automobile dealership/service center in Kochi, seeking candidates to join as Service Advisors.
Job Summary:
The Service Advisor is the main contact for customers, handling vehicle service needs and ensuring a smooth service process with high customer satisfaction.
Key Responsibilities:
Greet customers and identify vehicle service needs.
Provide clear cost and timeline estimates.
Schedule and coordinate service appointments.
Update customers on vehicle status.
Suggest additional services or products.
Address customer queries and complaints.
Keep accurate service records.
Follow company policies and safety standards.
Qualifications and Skills:
Education:
Degree or Diploma
Experience:
0-1 year in customer service, preferably in automobile industry (freshers welcome).
Good communication and people skills.
Basic knowledge of automotive systems (preferred).
Ability to multitask in a fast-paced environment.
Focus on customer satisfaction and problem-solving.
Salary and Benefits:
Salary:
Up to ₹18,000 per month + incentives.
Training opportunities for skill development.
Supportive work environment.
Work Schedule:
Full-time with rotational shifts, including weekends.
Location: Vytila, Kochi, Kerala.
Job Type: Full-time
Pay: From ?18,000.00 per month
Ability to commute/relocate:
Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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