Job Description

A Service Advisor is a customer-facing role in an automotive service or repair shop. They act as a liaison between customers and technicians, managing the customer's experience from initial inquiry to vehicle pick-up. Key responsibilities include scheduling appointments, assessing vehicle needs, providing cost estimates, explaining repairs, coordinating with technicians, and ensuring customer satisfaction. Key Responsibilities:

Customer Interaction:

Greeting customers, listening to their concerns, and understanding their vehicle's service needs.

Diagnosis and Communication:

Assisting customers in identifying the problem, communicating the issue to technicians, and explaining recommended repairs.

Estimates and Invoicing:

Providing accurate cost and time estimates for repairs, preparing service orders, and managing invoicing.

Coordination and Scheduling:

Scheduling appointments, coordinating with technicians, and ensuring timely completion of repairs.

Customer Follow-up:

Maintaining contact with customers throughout the repair process, providing updates, and ensuring their satisfaction.

Upselling and Promotion:

Identifying opportunities to promote additional services or maintenance options.

Record Keeping:

Maintaining detailed records of service activities, including customer interactions and vehicle history.

Problem Solving:

Addressing customer complaints and resolving any issues that arise during the service process.
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

Fixed shift
Work Location: In person