Greet customers and understand their EV service/repair requirements.
Act as the primary contact between customers and the workshop team.
Provide accurate information about EV maintenance, service schedules, warranties, and repair estimates.
Open and maintain service job cards in the system, ensuring all details are recorded correctly.
Coordinate with technicians to ensure timely vehicle servicing and repairs.
Update customers on service progress, additional repair requirements, and delivery timelines.
Handle customer complaints and resolve issues promptly to ensure satisfaction.
Educate customers on EV features, battery health, charging practices, and preventive maintenance.
Ensure compliance with company standards, policies, and safety regulations.
Promote value-added services, accessories, and service packages.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
Health insurance
Paid sick time
Paid time off
Work Location: In person
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