Job Description

Job Summary

We are seeking a dedicated and customer-focused Service Advisor to join our team. The ideal candidate will act as the primary point of contact for customers, ensuring their needs are met while providing exceptional service. You will be responsible for managing customer inquiries, scheduling appointments, and facilitating communication between customers and the service department. Your role is crucial in enhancing customer satisfaction and loyalty.

Responsibilities

Greet customers warmly and assess their service needs promptly. Schedule service appointments and manage the service calendar efficiently. Communicate effectively with customers regarding service recommendations, repairs, and costs. Provide accurate information on services offered and assist customers in understanding their vehicle needs. Maintain detailed records of customer interactions and service history. Collaborate with technicians to ensure timely completion of services while keeping customers informed of progress. Handle customer complaints professionally, aiming for resolution that enhances customer satisfaction. Follow up with customers post-service to ensure satisfaction and encourage repeat business.

Qualifications

Previous experience in a customer service role, preferably within the automotive industry. Strong communication skills, both verbal and written, with an emphasis on active listening. Excellent organisational skills with the ability to manage multiple tasks simultaneously. A keen attention to detail and a commitment to providing high-quality service. Proficiency in using computer systems for scheduling and record keeping. A valid driving licence is preferred but not essential. Ability to work collaboratively within a team environment while also being self-motivated. If you are passionate about delivering outstanding customer experiences and possess the necessary skills, we would love to hear from you!
Job Type: Full-time

Pay: ₹11,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person