Job Description

Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com.

Administer Windows and Linux servers and cloud infrastructure (Azure), manage backups and DR, and provide telecom/voice platform support for contact center technologies to ensure reliable service delivery.
Responsibilities:

• Monitor backups, disaster recovery procedures and storage provisioning (e.g., Commvault, NetApp).
• Provide application support, monitor system health and capacity planning.
• Manage server/cloud infrastructure and application support.
• Provide Operating System Support (Windows ~90%, Linux ~9%, Mac ~1%).
• Support Azure Cloud Infrastructure.
• Document SOPs and support compliance audits.
• Execute patching schedules across servers and endpoints.
• Coordinate with application and infrastructure teams to minimize impact.
• Track patch compliance and report on status.

Support change management and audit documentation.
Qualifications

• 3+ years in systems engineering/infrastructure support (Windows, Linux, Azure Cloud).
• Experience with backup tools (Commvault), storage platforms (NetApp, Pure), and cloud environments.
• Experience with patching tools (Ivanti is preferred. SCCM, WSUS, Ansible).
• Understanding of change management and compliance.
• Strong attention to detail and process discipline.

Additional Information
Shift timings :- 7am-6pm Eastern (4:30:00 PM - 3:30 a.m IST) ( 8 - 9 hours falling within an 11-hour coverage window to ensure business needs are met).

Skills Required