Job Description

Job title

- Server (Waiter/Waitress)

Location

- Folga Goa (restaurant / bar)

Reports to

- Floor Supervisor / Restaurant Manager / Head Waiter

Purpose

- Deliver efficient, friendly, and professional table service to ensure an excellent dining experience for guests, support smooth front?of?house operations, and help maximize sales and guest satisfaction.

Key responsibilities and duties

- Guest service

- Greet guests promptly and escort them to tables when required.

- Present menus, explain daily specials and signature dishes (including local Goan/seafood specialties), and answer menu questions.

- Make informed recommendations and upsell appropriately (starters, pairings, desserts, drinks).

- Order taking and delivery

- Accurately take food and beverage orders, confirm special requests/allergies, and enter orders into the POS in a timely manner.

- Coordinate with kitchen and bar to ensure correct and timely delivery of items.

- Check back with guests soon after food delivery to ensure satisfaction and correct any issues.

- Beverage service and responsible alcohol service

- Serve beverages and cocktails according to recipe and presentation standards.

- Check IDs and follow responsible alcohol service policies and local liquor laws.

- Billing and cash/pos handling

- Prepare bills accurately, process payments (cash, card, digital wallets), and return correct change/receipts.

- Follow cash-handling and POS reconciliation procedures.

- Setup, cleanliness and turnover

- Set and reset tables to Folga Goa standards (cutlery, glassware, linens, condiments).

- Maintain dining area cleanliness, remove used plates promptly, and prepare tables quickly for next guests.

- Assist with opening and closing side duties (restocking cutlery, condiments, napkins; polishing glassware; cleaning service stations).

- Teamwork and communication

- Coordinate with hosts, kitchen, bar, and bussing staff to maintain flow and service standards.

- Communicate any special guest needs, allergies, or complaints quickly to supervisor.

- Safety, hygiene and compliance

- Follow food safety and hygiene practices, personal grooming and uniform standards.

- Comply with local health, safety and liquor regulations and any in-house policies (e.g., no smoking in service areas, COVID/health protocols if applicable).

- Special events and catering

- Assist with setup, service and breakdown for private parties, events and beachside service as required.

- Adapt service style to buffets, banquets or outdoor service when needed.

- Customer recovery

- Handle guest complaints professionally, resolve simple issues promptly or escalate to supervisor/manager.

Qualifications and skills

- Previous experience as a server in a restaurant, bar or resort (preferred 1-2 years).

- Good knowledge of food and beverage, preferably with familiarity with Goan cuisine and seafood.

- Basic math skills and experience with POS systems.

- Polite, friendly, well?spoken; good command of English. Additional languages a plus depending on guest profile.

- Strong communication, multitasking and time?management skills.

- Physically able to stand and walk for long periods, carry trays and lift moderate weight.

- Valid age and legal permission to work; any required food handler/health certificate per local law.

Performance indicators (KPIs)

- Guest satisfaction ratings / positive reviews.

- Average check size and upsell success.

- Order accuracy and speed of service.

- Table turnover time and cleanliness standards.

- Compliance with cash/POS procedures with minimal discrepancies.

Typical shift checklist (quick)

- Opening: Set tables, stock service station, check reservation list, review daily specials, ensure POS is logged in.

- During shift: Greet guests, take and serve orders, check back with guests, handle payments, communicate issues to kitchen/manager.

- Closing: Clear and clean service areas, polish and store glassware/cutlery, reconcile POS/cash, restock for next shift.

Training & development

- New?hire training on menu, POS, upselling, responsible alcohol service and emergency procedures.

- Ongoing refreshers on specials, guest service standards and health & safety.

Notes specific to Folga Goa

- Emphasize warm, friendly hospitality for a diverse tourist mix.

- Highlight local specialties and seafood; know dish ingredients and allergen information.

Job Type: Full-time

Pay: ₹11,000.00 - ₹14,000.00 per month

Benefits:

Food provided Paid time off
Work Location: In person