Job Description

Job Summary:

We are seeking a detail-oriented and technically skilled

Server Administrator

with hands-on experience in

ViciDial management

,

lead sourcing

, and

lead uploading

. The ideal candidate will be responsible for maintaining system performance, managing call center campaigns, ensuring data accuracy, and supporting the team with technical configurations and reporting.

Key Responsibilities:

Manage and maintain

ViciDial / GoAutoDial servers

, including setup, monitoring, troubleshooting, and optimization. Create, configure, and manage

campaigns, lists, users, and dial plans

. Perform

lead sourcing, cleaning, formatting, and uploading

into the dialer system. Monitor

call center performance metrics

(agent status, drop rate, connectivity, etc.). Ensure

system uptime, call quality, and data integrity

across all operations. Collaborate with operations and quality teams to ensure smooth campaign execution. Conduct

regular data backups

and manage server security protocols. Provide

technical support

for agents and supervisors on ViciDial-related issues. Generate daily/weekly/monthly

performance and lead reports

as required. Ensure compliance with

data privacy and Do Not Call (DNC)

regulations.

Requirements:

Proven experience as a

Server Administrator or Dialer Administrator

(ViciDial/GoAutoDial essential). Strong understanding of

Linux (CentOS/Ubuntu)

and server management tools. Experience in

lead management

, data formatting (Excel/CSV), and CRM integration. Knowledge of

Asterisk, SIP, VoIP protocols, and network configurations

. Familiarity with

firewall settings, MySQL databases

, and

data backup processes

. Strong analytical and problem-solving skills. Ability to work under minimal supervision and manage multiple tasks. Good communication and coordination skills.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Work Location: In person