Job Description

Guest Service:

Greet guests, manage seating, and ensure guest satisfaction throughout the service. Address guest complaints and feedback in a prompt, professional manner. Maintain high standards of hygiene, cleanliness, and customer service.

Team Supervision:

Supervise captains, stewards, and waitstaff to ensure smooth service. Conduct daily briefings and assign tasks to service staff. Train and mentor junior staff on service protocols and standards.

Restaurant Operations:

Ensure tables are set and maintained as per SOPs. Monitor service during lunch/dinner to ensure timely and quality food delivery. Maintain inventory of service items and coordinate with store/purchase departments for requisitions.

Banquet Operations:

Liaise with the banquet manager and event coordinator for event setups. Supervise setup of banquet halls according to event specifications (buffet, plated service, etc.). Ensure timely and efficient food and beverage service during events. Oversee breakdown and cleanup post-events.

Coordination and Communication:

Coordinate with kitchen staff to ensure timely preparation and delivery of food. Work with the front office, sales, and event planning teams to understand guest requirements.

Qualifications:

High school diploma or degree in Hotel Management or Hospitality preferred. Minimum 3-5 years of experience in food and beverage service, with at least 1-2 years in a supervisory role. Strong communication, leadership, and guest service skills. Knowledge of F&B operations, POS systems, and banquet procedures.

Working Conditions:

Must be able to work in shifts, including weekends and holidays. Physically able to stand for long periods and carry trays or service items.
Job Type: Permanent

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

Food provided
Schedule:

Day shift Evening shift Morning shift Rotational shift Weekend availability
Work Location: In person

Expected Start Date: 20/06/2025