Job Description

Company OverviewIncedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role DescriptionSenior Atlassian Suite Administrator to join our team in
Pune. This senior-level position requires deep expertise in configuring, managing, and
optimizing the full Atlassian suite, with particular emphasis on Jira Software, Jira Service
Management (JSM), Jira Product Discovery (JPD), and Confluence. Beyond Atlassian tools,
you will serve as a key administrator for various SaaS solutions critical to our business
operations. This role demands a versatile technical professional who can maintain system
integrity while driving continuous improvement across our technology ecosystem.Technical SkillsAtlassian Suite Administration:
xe2x97x8f Design, implement, and maintain the architecture of our Atlassian environment, ensuring
optimal performance, security, and scalability
xe2x97x8f Configure and manage workflows, screens, fields, and permissions in Jira Software to
support agile development processes and project management needs
Administer Jira Service Management (JSM) for IT service delivery, including queue
configuration, SLA setup, and automation rules
Configure and maintain Jira Product Discovery (JPD) to support product management
and roadmapping activities
Manage Confluence spaces, templates, permissions, and integrations to enhance
knowledge management and collaboration
Implement and maintain Atlassian integrations with version control systems, CI/CD tools,
and other development platforms
Plan and execute Atlassian tool upgrades, migrations, and performance optimizations
Monitor system health, troubleshoot issues, and implement preventative measures
Integration & Customization:
Develop and maintain integrations between Atlassian products and other enterprise
systems
Configure and customize Atlassian tools using built-in functionality, marketplace apps,
and scripting where appropriate
Implement automation rules and workflows to streamline processes and reduce manual
effort
Develop custom reports, dashboards, and visualization solutions for various
stakeholders
Evaluate and recommend Atlassian marketplace apps to extend functionality
Document integrations, customizations, and configurations for knowledge retention
SaaS Solutions Support:
Administer and support additional SaaS platforms including HubSpot, SharePoint,
Lumos, Conga, and other enterprise applications
Configure user access, permissions, and security settings across multiple platforms
Troubleshoot issues, implement solutions, and provide technical support for users
Collaborate with vendors to resolve complex issues and implement new features
Maintain system documentation and standard operating procedures for all supported
platforms
Develop training materials and conduct knowledge transfer sessions for end users
System Optimization & Governance:
Establish and enforce governance policies for Atlassian and other supported platforms
Implement best practices for system administration, security, and compliance
Conduct regular system health checks and performance optimizations
Manage system access and implement appropriate security controls
Develop and maintain disaster recovery and business continuity plans
Monitor system usage and implement strategies to optimize licensing costs
User Support & Enablement:
Serve as the primary point of contact for Atlassian and supported SaaS applications
Provide technical support for users, resolving issues and implementing enhancements
Create and maintain user documentation and self-help resources
Design and deliver training sessions to improve user adoption and productivity
Gather and analyze user feedback to identify improvement opportunities
Collaborate with global teams to ensure consistent user experienceNice-to-have skillsAtlassian certifications (Jira Administrator, JSM Administrator, etc.)
Experience with Jira Product Discovery (JPD) administration
Direct experience administering HubSpot, SharePoint, Lumos, or Conga platforms
Knowledge of Microsoft 365 administration and integration capabilities
Experience with Atlassian Data Center products and enterprise-scale deployments
Background in IT service management principles (ITIL or similar)
Experience with REST API integration and custom app development
Knowledge of cloud infrastructure and containerization technologies
Experience supporting agile development teams and processes
Background in the energy efficiency or sustainability industry
Experience training and mentoring junior administratorsQualificationsBachelor's degree in Computer Science, Information Technology, or related field
Mnimum of 5+ years of experience administering Jira Software and Confluence in an
enterprise environment
Demonstrated expertise with Jira Service Management (JSM) configuration and
administration
Experience with Jira customization, including workflows, screens, fields, and automation
rules
Strong understanding of Atlassian deployment architectures and performance
optimization
Experience integrating Atlassian tools with other enterprise systems
Proficiency with SQL queries for database management and reporting
Knowledge of scripting languages (Groovy, Python, or similar) for custom solutions
Experience administering other SaaS platforms and understanding of SaaS
administration principles
Strong troubleshooting and problem-solving skills
Excellent communication and documentation abilities
Experience working in a global team environmentCompany ValueWe value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Incedo