Job Description

Overview:
As a Senior/Principal IT Support Engineer at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. For us lasting trusted relationships are everything, both with our teams and our clients.
The Senior/Principal IT Support Engineer will provide second level support to end users based in multiple locations worldwide. You will need to be a self-starter with the ability to multitask and prioritise workloads. Core tasks are to look after operational tickets, build laptops and document processes but you may be asked to assist with (some) project delivery.
The Opportunity:
In this role you will:

• Build laptops using scripts, InTune and Linesight provided documentation.
• Provide 2nd and 3rd level desktop, application, mobile platform and network support to endusers based in multiple locations worldwide.
• Assist in Desktop OS and application rollouts to include testing and documentation.
• Support IT and business projects such as Sharepoint Document Management System administration and endpoint security configuration.

We would love to hear from you if you:

• Have the necessary industry certifications and relevant experience (ideally 8+ years) in a similar role.

• Prior day to day operational experience in VMWARE and VSphere.
• Experience in Microsoft Desktop Operating System setup such as Windows 10/ 11.
• Knowledge of iOS and Android mobile operating systems.
• Application Installation and configuration in products such as Office product set, Adobe Products, Autodesk, Bluebeam, CostX, and Ninja.
• Operational knowledge of MS Azure/ Office365 and PowerShell.
• Operational knowledge of group policy concepts and methods.
• Excellent troubleshooting skills.
• Have worked for an international organisation supporting multiple users across different regions
• Excellent communication and interpersonal skills, with a strong attention to detail
• Love a dynamic environment with the opportunity to manage your own priorities and deadlines
• Thrive on building strong relationships with your team and clients through a shared purpose and sense of openness and fun

All interviews are conducted either in person or virtually with video required. About us:
Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we're not like the others. We're different. Unique. It's our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world's most prestigious companies delivering major projects that deliver a more sustainable built environment. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight, you can truly discover the power of team!
Diversity, inclusion and accessibility
Linesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you!

Skills Required