Job Description

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SeniorAdministrator - CheckPoint PPC (Software), Cloud Security
India

SeniorAdministrator - CheckPoint PPC (Software), Cloud Security
Job Summary
The Sr. Support Administrator plays a crucial role in delivering advanced technical support and ensuring smooth operations within the Support & Operations team. This position is responsible for troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction and security posture.
Key Responsibilities
1. Provide Advanced Technical Support For Checkpoint And Cisco Asa Solutions By Diagnosing Complex Incidents, Conducting Thorough Root Cause Analyses, And Implementing Effective Resolutions To Security Issues.
2. Collaborate With Cross-Functional Teams To Ensure Seamless Operations And Enhance Perimeter Security Solutions, Meeting Compliance With Regulatory Requirements And Company Policies.
3. Lead Value-Adding Initiatives Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Improve Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas, Ensuring Timely Communication And Coordination With Other Support Teams To Maintain A High Level Of Service Quality.
5. Enhance Customer Experience And Drive Positive Csat Scores Through Effective Incident Resolution Strategies, Minimizing Rejected Resolutions And Re-Opened Cases While Proactively Mitigating Security Threats.
Skill Requirements
1. Proficiency In Checkpoint And Cisco Asa Firewall Technologies.
2. In-Depth Knowledge Of Perimeter Security Solutions And Threat Management Systems.
3. Strong Troubleshooting And Analytical Skills For Incident Resolution And Root Cause Analysis.
4. Excellent Communication And Collaboration Skills To Work Effectively With Cross-Functional Teams.
5. Familiarity With Knowledge Management Practices And Training Methodologies.
Other Requirements
1. Optional But Valuable: Certified Information Systems Security Professional (Cissp)
2. Optional But Valuable: Cisco Certified Network Associate (Ccna) Securit
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
Copyright 2025 HCL Technologies Limited
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Skills Required