Job Description

Job Information


Date Opened


10/12/2025
Job Type


Full time
Industry


IT Services
City


Mumbai, Andheri East
Province


Maharashtra
Country


India
Postal Code


400093
About Us


Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.

Role Overview

CX Insights and Analytics Consultant delivering for our Europe based customer with a strong focus on transforming social data into actionable brand and customer experience intelligence. Leverage expertise in brand marketing, consumer insights, and digital analytics to elevate enterprise decision-making and measurable market impact.

Key Responsibilities

Identify

and D

rive Strategic Insights

Develop categorization models and topic clusters and translate listening data into brand, marketing, and customer experience strategies for European enterprise clients.

Lead Discovery & Solution Design

Define multi-market listening frameworks aligned to brand architecture: topics, themes, campaign segmentation, governance, and measurement KPIs.

Develop Social Insights & Visualization Solutions

Build dashboards, campaign reporting, and unified analytics to support marketing performance and brand health tracking.

Sentiment & Trend Analysis

Apply advanced methodologies for brand reputation monitoring, emerging trend identification, and competitive bench-marking.

Executive Engagement & Storytelling

Present insights narratives to senior stakeholders, focusing on business outcomes, risk mitigation, and growth opportunities.

Training & Enablement

Train marketing, CX, and insights teams on Sprinklr capabilities, workflow adoption, and best practices.

Governance & Project Ownership

Manage delivery excellence including QA, documentation, and hyper-care.

Commercial Support

Partner with sales to deliver compelling demos, value cases, and proof-of-concept insights for prospective clients.


Requirements

Requirements

MBA or Masters in Brand Marketing, Marketing Analytics, Digital Strategy, or related field 5 years of experience in: + Consumer and market insights
+ Brand tracking and campaign measurement
+ Digital or social media analytics
+ Previous experience with European customers is a plus

Strong understanding of brand positioning, communication effectiveness, and loyalty drivers Experience presenting to senior business leaders and cross-functional teams Ability to work with clients in the European Time Zone

Technical & Analytical Skills

Proficiency in social listening/insights and analytics platforms Data visualization experience (Power BI, Tableau, etc.) Advanced Excel/statistical analysis for customer and brand insights Understanding of social APIs and data integration fundamentals Ability to run QA accuracy checks and ensure governance compliance

Added Business Impact

Brand-Centric Measurement

: Linking sentiment and conversation signals to brand and CX KPIs

CX Optimization

: Identifying friction points and operationalizing voice-of-customer learnings across customer journeys *

Performance Acceleration

: Actionable insights that improve product investment ROI.