Job Description

We create possibilities that move life and commerce forward
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you've come to the right place.
What You Will Do:Collaborate with Consultants/Customers to understand workflow requirements and objectives for quick automation service. Design activities include gathering the requirements, providing configuration, process recommendations and creation of functional design document (end to end workflows i.e. Inbound/Outbound and Inventory) to our scripters and help in preparing customer facing documentation. Support activities include working with customer on understanding functionalities and troubleshoot issues Should be able to independently support medium or high complexity customers. Contribute towards building and improving customer flows and domain/business and increase base repository. Should be able to work across various products/customers offered by Manhattan Associates in the same segment as per the need. Collaborate efficiently with internal teams within Manhattan Associates to ensure the customer requests are handled with appropriate priority along with providing the needed business context. Customer management - Take ownership of periodic meetings with the customers to discuss various topics. Anticipate customer mood based on the direct interactions and help provide inputs to Manhattan Associates management. Demonstrate quick thinking, analytical skills and problem solving to provide faster [sometimes out of the box] solutions to our customer business problems and help increase the ROI. This team will own end to end life cycle design of workflows, scripting, execution, and maintenance
What You Will Need: BE/BTech in Computer Science, Computer Engineering, or equivalent experience Minimum 4 years of experience in supporting or implementing any supply chain packaged application software such as Warehouse Management, Order Management, Labor Management, Transportation Management. Minimum 1 year of exposure to Cloud Software troubleshooting methods including [but not limited to] exposure to Postman, Kibana, Grafana etc. Proactive and results-oriented Strong logical thinking, problem-solving skills, and ability to collaborate with different teams. Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.

Committed to diversity and inclusion
At Manhattan, it's about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members' backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.