Senior Voice Network Engineer

Year    Bengaluru, Karnataka, India
Unisys
167 Current Jobs Openings
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Job Description

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What success looks like in this role: Accountable to support Telecom infrastructure/Instance and responsible for technologies in scope.
  • Provide support for the Global Contact Center ACD.
  • Provide support for the audio/Video conferencing
  • Ensure video conferencing endpoints are operational and up to date.
  • Provide Global Call Recording/Archive System.
  • Provide support for the CTI environment.
  • Provide support for Genesys Call Center system.
  • Provide support for the reporting environment.
  • Provide support for other telephony adjuncts and emerging technologies as they are implemented.
  • Respond to user trouble tickets related to Cloud Contact center within service levels.
  • Active participation and coordinate testing and support of Cloud Contact Center Disaster Recovery plans.
  • Provide support to all IP phones, IP softphones, Video endpoints
  • Coordination/monitoring of vendor maintenance requests and activities.
  • Work with communications carriers and technicians to resolve carrier problems.
#LI-CM1 You will be successful in this role if you have:
  • Video and Audio-Conferencing, Cisco Webex, Pexip
  • Cloud Contact Center as a Service \xe2\x80\x93 Nice InContact, 8x8, Ringcentral, Amazon Connect, Genesys Pure Cloud, Five9.
  • On Premise, Cloud Contact Center Technologies \xe2\x80\x93 Avaya, Cisco, Genesys
  • SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers.
  • Basic understanding of Network Infrastructure Design and monitoring.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys\xe2\x80\x99 EEO commitment here .

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Job Detail

  • Job Id
    JD3278393
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bengaluru, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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