Job Description

ClinicMind's core values--Excellence Learning Teamwork guide everything we build.

With 150 in?house analysts, half a dozen BPO partners, and a proprietary billing platform, we now need a P&L?owning executive to deliver best?in?class collections, continue to improve performance, automate, and meet the RCM needs of a rapidly growing client base.




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Mission for This Role (First 12 Months)

Raise Net Collections to 97 % while cutting Denial Rate below 4 %.

Reduce DSO to < 30 days and Cost?to?Collect by 10 %.

Implement two automation sprints per quarter in partnership with Product & Engineering.



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Key Responsibilities

Operational Leadership

Full P&L for 150 internal FTE + BPO vendors (SLAs, penalties, expansion).

Weekly Power?BI dashboards covering Net Collections, DSO, Denials, A/R > 90, Cost?to?Collect.

Process Automation

Champion RPA (Robotic Process Automation), AI?denial prediction, and payer?API integrations; build ROI cases and run UAT (User Acceptance Testing)

Lead quarterly Lean/Six?Sigma Kaizen events

Team & Culture

Scale, coach, and performance?manage teams of 50?500 team members across coding, billing, collections, and analytics.

Embed Excellence, Learning, Teamwork via joint on?shore/off?shore OKR sessions, SOPs, and Continuous Training program.

Vendor & Compliance

Negotiate BPO rates, enforce turnaround?time SLAs, and run continuous quality audits.

Ensure HIPAA, payer?policy, and SOC?2 compliance; serve as primary audit contact.

Stakeholder Alignment

Partner with Engineering on RCM roadmap; Finance on cash?flow forecasting; Sales on client RCM onboarding.



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Responsibilities and Qualifications

10+ years leadership of high?volume (> $500 M) RCM organizations, including offshore BPO governance. Proven record of reducing DSO 20 % and Denials 30 % within 12 months. Hands?on experience steering EHR/RCM product backlog or large?scale automation roll?outs. Deep knowledge of chiropractic, physical therapy, and mental health payer rules and coding compliance. Data?driven operator; expert with SQL/Looker/Power?BI and at least one modern billing platform. Bachelor's in Business/Health Admin; MBA / MHA or Six?Sigma Black Belt preferred. Communicates with radical candor; builds trust across cultures and time zones. Coaches leaders through change; celebrates wins and learns from misses. Operates as an owner--fixes what's broken before being told.





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Why ClinicMind

Lead a 150?person team inside a fast?growing SaaS + services platform. Direct influence over product automation roadmap and AI investments. Competitive salary, performance bonus tied to the KPIs above, equity option pool. Permanent Work From Home

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Must Have:

High comfort level working on Eastern Time Zone/US Shift

Good internet access at home

Mobile Hotspot

* Laptop/Desktop with at least 16 GB