Job Description

ClinicMind's core values--Excellence Learning Teamwork guide everything we build.

With 150 in
house analysts, half a dozen BPO partners, and a proprietary billing platform, we now need a P&L
owning executive to deliver best
in
class collections, continue to improve performance, automate, and meet the RCM needs of a rapidly growing client base.

Mission for This Role (First 12 Months)

Raise Net Collections to 97 % while cutting Denial Rate below 4 %.

Reduce DSO to < 30 days and Cost
to
Collect by 10 %.

Implement two automation sprints per quarter in partnership with Product & Engineering.

Key Responsibilities

Operational Leadership

Full P&L for 150 internal FTE + BPO vendors (SLAs, penalties, expansion).

Weekly Power
BI dashboards covering Net Collections, DSO, Denials, A/R > 90, Cost
to
Collect.

Process Automation

Champion RPA (Robotic Process Automation), AI
denial prediction, and payer
API integrations; build ROI cases and run UAT (User Acceptance Testing)

Lead quarterly Lean/Six
Sigma Kaizen events

Team & Culture

Scale, coach, and performance
manage teams of 50
500 team members across coding, billing, collections, and analytics.

Embed Excellence, Learning, Teamwork via joint on
shore/off
shore OKR sessions, SOPs, and Continuous Training program.

Vendor & Compliance

Negotiate BPO rates, enforce turnaround
time SLAs, and run continuous quality audits.

Ensure HIPAA, payer
policy, and SOC
2 compliance; serve as primary audit contact.

Stakeholder Alignment

Partner with Engineering on RCM roadmap; Finance on cash
flow forecasting; Sales on client RCM onboarding.

Responsibilities and Qualifications

10+ years leadership of high
volume (> $500 M) RCM organizations, including offshore BPO governance. Proven record of reducing DSO 20 % and Denials 30 % within 12 months. Hands
on experience steering EHR/RCM product backlog or large
scale automation roll
outs. Deep knowledge of chiropractic, physical therapy, and mental health payer rules and coding compliance. Data
driven operator; expert with SQL/Looker/Power
BI and at least one modern billing platform. Bachelor's in Business/Health Admin; MBA / MHA or Six
Sigma Black Belt preferred. Communicates with radical candor; builds trust across cultures and time zones. Coaches leaders through change; celebrates wins and learns from misses. Operates as an owner--fixes what's broken before being told.

Why ClinicMind

Lead a 150
person team inside a fast
growing SaaS + services platform. Direct influence over product automation roadmap and AI investments. Competitive salary, performance bonus tied to the KPIs above, equity option pool. Permanent Work From Home

Must Have:

High comfort level working on Eastern Time Zone/US Shift

Good internet access at home

Mobile Hotspot

* Laptop/Desktop with at least 16 GB