Job Description

We're looking for a candidate who is passionate about using data to uncover insights, measure user behavior, and shape the future of banking experiences.

Primary Responsibilities

Partner with designers, product managers, and engineers to define measurable research questions that guide product decisions. Analyze large-scale behavioral, survey, and experimental data to understand customer journeys, pain points, and opportunities. Design and execute quantitative studies (e.g., surveys, log data analysis, A/B testing, multivariate testing). Develop and apply statistical models to evaluate usability and customer satisfaction across digital platforms. Create dashboards and metrics that track customer experience health over time. Translate complex findings into clear, actionable recommendations for stakeholders at all levels. Design studies that address both user behavior and attitudes Design and execute end-to-end custom primary research using a wide variety of methods

Required Qualifications

5+ years

of experience in

UX research

. Strong background in

quantitative research methods

, statistics, and data analysis. Experience working with digital analytics platforms (e.g., Google Analytics, Adobe Analytics, Glassbox). Familiarity with survey platforms and psychometric analysis. Familiarity with Tableau. Ability to clearly communicate insights through data visualization and storytelling. Strong collaboration skills and comfort working cross-functionally. * Experience with Agile Development strongly preferred.