Job Description

Who are we?

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At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What Will You Contribute?

As a Senior UX Operations Analyst, you will be instrumental in optimizing the workflows, tools, and processes that support the UX team's efficiency and impact. You will act as a strategic enabler, ensuring that design operations run smoothly across multiple product streams. By aligning people, platforms, and priorities, you will help scale UX practices, foster collaboration, and drive operational excellence across the organization.

Responsibilities & Deliverables:

Design, implement, and maintain scalable UX operational frameworks, including intake processes, design systems governance, and tooling strategies. Analyze and improve UX workflows, identifying bottlenecks and opportunities for automation or enhancement. Manage and maintain UX documentation, repositories, and knowledge bases to ensure accessibility and consistency. Partner with UX leadership to track team metrics, OKRs, and performance indicators. Facilitate cross-functional collaboration between UX, product, engineering, and business teams. Support resource planning, budgeting, and vendor management for UX-related initiatives. Lead the evaluation and onboarding of design and research tools, ensuring alignment with team needs and enterprise standards. Champion UX maturity and operational best practices across the organization through training, playbooks, and workshops.

Required Experience:

Minimum 5 years of professional experience in UX operations, design program management, or a related role. Strong understanding of UX design and research processes, tools, and team dynamics. Experience with design systems, workflow optimization, and cross-functional coordination. Proficiency in tools such as Figma, Jira, Confluence, Airtable, Miro, and analytics platforms. Excellent organizational and communication skills, with a knack for simplifying complexity. Experience working in agile environments and managing multiple concurrent initiatives. Ability to influence without authority and drive alignment across diverse stakeholders. Familiarity with UX metrics and performance tracking methodologies is a plus.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

Flexibility:

Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being:

Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.


Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

ESG:

Benefit from paid time off for volunteering and donation matching.

DEI:

Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development:

Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition

: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.





Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.


Be unique, be exceptional, and help us make a difference at Finastra!