Job Description

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You will have the opportunity to shape the future of our contact center employee experience. This role offers a unique intersection of design craft and strategy, where your curiosity and problem-solving skills will be highly valued. Join us and contribute to improving the end user experience while growing your career in a dynamic and supportive environment.

As a Senior User Experience Designer in Deposits 2.0, you will conceptualize, structure, and detail our user experiences within the context of a broader user journey. Your Key responsibilities include working alongside your cross-functional team members to represent the voice of the customer, influence decisions, and ultimately deliver the best possible agent desktop experience for our employees and the customers they serve. The Deposits 2.0 team is unique in that it supports a modernization effort across the firm to inform the next generation banking experience.

Job Responsibilities

• Design and re-design product experiences across our Product Agility Team offerings
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users with the support and guidance of Experience Researchers
• Collaborate directly with engineering peers, advocating for the user\'s perspective
• Ideate and prototype to explore different options, landing on elegant, and even unexpected, solutions that satisfy requirements
• Diagram the interactivity of the product ecosystem, including omnichannel service and feature interactions, with user flows and wireframes
• Detail design, built upon our Design System, that brings our solutions to life
• Connect design decisions to desired business impact

Required Qualifications, Capabilities and Skills

• Bachelor\'s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Minimum of three years of relevant work experience
• Self-directed in both planning and structuring work and executing at expected levels of quality
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
• Able to show how your understanding of technical constraints and opportunities informed your design solutions
• Comfortable and confident when presenting work to cross-functional Directors

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Has shipped multiple successful digital products, demonstrating user- and human-centered design approaches
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
• Demonstrated understanding of how design connects with broader business value
• Early development in adjacent skills such as Information Architecture, User Research, UX Writing, and Prototyping

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase