Job Description

Responsible for designing, developing, and maintaining user assistance and product documentation for Oracle Cloud Infrastructure. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implement new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Partner with engineering teams who create features while you produce accompanying documentation from blank pages using mock ups, informational pages, product descriptions, demos, and your own hands-on testing in the OCI Console.



Create a variety of user assistance for your assigned OCI services and other products, which may include documentation, tutorials, videos, embedded help in UI, sample code, eBooks, and infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Respond to customer feedback and act as Subject Matter Expert (SME) for technical documentation on assigned OCI services. Participate in internal task forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis.