Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Responsibilities:

• Collaborate remotely with Deltas Digital teams across geographies, adhering to best practices in communication and agile delivery.
• Build strong working relationships with onshore eCommerce Development and supporting teams.
• Participate in virtual project meetings to understand scope and contribute to UAT strategy and planning.
• Design and document UAT test plans and test cases based on functional requirements, user stories, and design specifications.
• Execute manual end-to-end test scenarios, report test status, and escalate issues to onshore leads as needed.
• Identify, document, and communicate defects clearly to development teams for resolution.
• Use test management and project tracking tools (e.g., qTest, Agility) to manage test cases and backlog items.
• Provide feedback on user experience and contribute to post-implementation analysis.
• Validate data integrity through mainframe systems where applicable.
• Analyze complex user stories and requirements in collaboration with product owners.
• Maintain comprehensive UAT documentation and business scenarios.
• Take ownership of assigned tasks, projects, or releases, ensuring timely delivery and quality outcomes.
• Continuously learn and adapt within a fast-paced, remote team environment.

Minimum Qualifications:

• Bachelor of Science degree in Computer Science, Computer Information Systems or another related field
• 3+ years of experience in the travel/airline industry or consumer-facing digital platforms.
• Strong written and verbal communication skills, with the ability to work effectively across time zones and cultures.
• Experience in eCommerce software testing, including mobile and web platforms.
• Familiarity with SDLC, Agile, Scrum, and Waterfall development methodologies.
• Solid understanding of UAT processes, best practices, and test methodologies.
• Experience with tools such as Agility, QLM, QTest.
• Familiarity with Defect Management.
• Creative thinking in designing test scenarios and executing end-to-end testing.
• Proven ability to work independently while maintaining alignment with onshore teams.
• Proficiency in test/project management tools such as qTest and Agility.
• Attention to detail and persistence in issue resolution.
• Ability to estimate effort and deliver results under pressure.
• Clear understanding of business processes and their impact on testing outcomes.
• Experience collaborating with distributed teams and balancing workloads effectively.
• Strong soft skills: adaptability, curiosity, commitment to quality, and a positive attitude.

Preferred Qualifications:

• 3+ years of experience in UAT, QA, or project coordination.
• Degree in Computer Science, Business, Information Systems, Engineering, or related field.
• ISTQB or equivalent UAT certification.
• Experience in process improvement and requirement-based streamlining.
• Exposure to mainframe testing and cloud technologies.
• Experience in large-scale end-to-end testing projects.

Skills Required