Job Description

The Role Responsibilities

This senior role is within Tech Support team located in India - Bengaluru in a focused team supporting the key platform of the bank. The team has a number of unique challenges on an interesting and varied platform that has a key strategic importance for the bank. The role will demand in depth knowledge in Platforms, RedHat Linux, Low latency investigations, Automation, System monitoring and performance tuning

• SME role to provide all-lines (1st-3rd) BAU Unix/Linux support to the Ecommerce / Platform business.
• High Severity incident management.
• Change coordination and implementation. Adhere to Change Control and Fault Reporting Procedures.
• Problem Management and Root Cause Analysis.
• Low Latency experience.
• Audit, Risk and Control engagement.
• Business continuity management.
• SolarFlare experience
• PTP Configuration and Administration experience
• Technical reviews & tools assessment.
• Performance/stability reviews/improvements.
• Service Improvement Plans.
• Put forward ideas to improve automation and/or efficiency and own through to implementation.
• Drive Delivery/Engineering teams to provide fit-for-purpose solutions as required.
• Work closely with PSS/Database/Network/Market Data Infrastructure teams to improve platform service offering.
• Infrastructure stability and pro-active health management.
• Server uplifts and decommission strategy
• Configuration management of the Unix estate.
• Operating system optimisation.
• Participate in an on-call rota
• Work out-of-hours/weekends as needed
• Perform & Support Server Migration activities (P2V / V2V)

Our Ideal Candidate

• ITIL Foundation v3/ ITIL Service Transition - desirable

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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