Adventures Overland, is India's leading expedition company, known for its life-transforming road trips and cross-border drives across six continents. With one Guinness Record and fifteen Limca Book of Records, we have set a benchmark for excellence in long-distance driving. Our accolades include India's Leading Tour Operator at the World Travel Awards from 2020 to 2022, and Best Niche Tour Operator at SATTE Awards 2020. Featured in renowned media outlets such as BBC News, CNN Travel, National Geographic, and more, we are recognized as the very best in self-drive road trips.
About the Role
We are seeking an experienced and detail-oriented Operations Senior Executive with strong expertise in Amadeus ticketing system, comprehensive destination knowledge, and a proven track record of managing travel operations. The candidate will play a key role in ensuring smooth and efficient travel bookings, customer assistance, and operational coordination across our travel business.
Key Responsibilities:
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Handle international and domestic air ticketing through Amadeus GDS with accuracy and efficiency.
- Manage issuance, reissuance, voids, refunds, and exchanges of tickets.
- Provide expert advice to clients and colleagues on routing, fares, and destination-related travel information.
- Coordinate with airlines, hotels, DMCs, and other service providers for seamless travel arrangements.
- Ensure excellent customer support for pre-travel queries, booking modifications, and on-trip assistance.
- Maintain updated knowledge of airline policies, fare structures, and visa regulations.
- Prepare MIS reports, monitor PNRs, and ensure timely follow-ups.
- Support the team in handling group bookings, corporate travel, and special itineraries.
- Ensure compliance with company SOPs, service delivery standards, and industry best practices.
Skills and Qualifications:
- Minimum 5 years of relevant experience in ticketing and travel operations.
- Strong hands-on expertise in Amadeus GDS ticketing system (mandatory).
- In-depth knowledge of global destinations, corporate travel, and leisure itineraries.
- Excellent communication and customer service skills.
- Ability to multitask in a fast-paced travel environment.
- Problem-solving mindset with attention to detail and accuracy.
- Strong coordination and negotiation skills with vendors and suppliers.
Education:
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Graduate degree (preferably in Travel & Tourism, Hospitality, or related field).
- Additional certifications in GDS / IATA or Amadeus preferred
Benefits
Competitive salary commensurate with experience.
Opportunities for professional growth and career advancement.
Dynamic and collaborative work environment with a focus on innovation and creativity.
If you're passionate about Operations and looking for an exciting opportunity to make an impact, we'd love to hear from you! Apply now to join our team and help us take our team efforts to the next level.
Job Type: Full-time
Pay: ?50,000.00 - ?60,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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