Job Description

We are looking for a highly skilled and experienced Senior Ticketing Executive to manage all aspects of domestic and international flight bookings. The ideal candidate will possess deep knowledge of airline operations, be adept at utilizing GDS systems to secure the best deals, and have a proven track record in both FIT and group bookings. This role requires a professional who can work independently, solve complex issues, and potentially lead a small team as our operations grow.

Key Responsibilities:

Ticketing Operations:

Handle end-to-end domestic and international flight bookings, including reservations, issuance, reissuance, changes, and cancellations.
Proficiently use the Amadeus GDS system for all ticketing operations, including queue management for consolidators, fare calculations, and PNR handling.
Process partial cancellations and partial date changes accurately and efficiently.
Process refund requests and follow up diligently to ensure timely resolution.
Monitor and resolve Airline Debit Memos (ADMs) by investigating discrepancies and liaising with airlines/consolidators.

Fare & Deal Sourcing:

Demonstrate strong acumen in identifying and securing the best flight deals from GDS systems, consolidators, and airline direct websites.
Maintain thorough knowledge of all major domestic and international airlines, their routes, fare rules, and promotional offers.

Booking Management

:

Manage both Free Independent Traveler (FIT) and group bookings, including quoting, reservations, and ticketing.
Ensure all bookings adhere to airline policies, company procedures, and client requirements.

Customer Service & Communication:

Provide excellent customer service, addressing client inquiries, modifications, and issues promptly and professionally.
Communicate clearly and effectively with clients, airlines, and consolidators.

Quality Control & Reporting:

Ensure accuracy in all ticketing transactions and documentation.
Prepare and maintain relevant reports as required.

Team Management (Future):

Be capable of guiding and managing a small team of ticketing executives if the workload increases and the department expands.

Qualifications & Skills:

Bachelor's degree in Travel & Tourism, Hospitality, or a related field is preferred.
4-5 years of hands-on experience in a travel agency or corporate travel department specifically in domestic and international ticketing.

Mandatory and expert-level proficiency in Amadeus GDS system (queue management, issuance, reissue, changes, partial cancellation, partial date changes, refunds, ADM resolution).

Thorough knowledge of airline fare rules, routings, and international ticketing procedures.
Strong understanding of GDS functionality and ability to extract best fares.
Experience with both FIT and group booking tools and processes.
Excellent communication (verbal and written) and interpersonal skills.
Strong attention to detail and accuracy.
Ability to work under pressure, manage multiple tasks, and meet deadlines.
Problem-solving abilities and a proactive approach to resolving issues.
Ability to work independently and as part of a team.
Job Type: Full-time

Pay: ?450,000.00 - ?700,000.00 per year

Schedule:

Day shift
Work Location: In person