Job Description

Job Title:

Telecaller - Healthcare

Department:

Operations / Care Coordination

Location:

Gota, Ahmedabad

Employment Type:

Full-time

Job Summary

We are seeking a compassionate and well-spoken

telecaller

for our

healthcare company

to interact with patients and caregivers over the phone. The role involves appointment coordination, patient follow-ups, service explanation, and maintaining accurate patient records while ensuring confidentiality and service quality.

Key Responsibilities

Make outbound calls to patients/leads for appointment scheduling and follow-ups Handle inbound calls from patients and caregivers professionally Explain healthcare services, care plans, and processes clearly in

English & Hindi

Coordinate appointments with doctors, nurses, and care teams Follow up on patient feedback, reports, and service delivery Maintain accurate patient data in CRM/HMIS systems Ensure confidentiality of patient information (HIPAA-like compliance principles) Escalate medical or service-related concerns to the appropriate team Meet daily calling and follow-up targets

Required Skills & Qualifications

Minimum

12th pass / Graduate preferred

Fluency in English & Hindi (mandatory)

Polite, empathetic, and patient-centric communication Basic computer knowledge (CRM, MS Excel, healthcare software) Ability to handle sensitive conversations with professionalism Prior experience in healthcare/hospital/clinic telecalling is an advantage Freshers with good communication skills can apply

Work Experience

0-2 years

in telecalling, patient support, healthcare coordination, or customer service (preferred)

Key Competencies

Empathy and active listening Time management Ability to work under pressure Ethical handling of confidential information

Working Conditions

Work from

office--Gota, Ahmedabad

Day shift (healthcare operational timings 10am to 7 pm) 6 days working (as per company policy)

Salary & Benefits

Fixed salary PF / ESI as per statutory norms Paid leaves and holidays as per company policy Training on healthcare processes and communication
Job Types: Full-time, Permanent, Internship

Pay: ₹8,086.00 - ₹18,000.00 per month

Benefits:

Flexible schedule Leave encashment Paid sick time Provident Fund Work from home
Work Location: In person