Senior Telecaller
Year Baner, Pune, Maharashtra, India
Job Description
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Roles and Responsibilities:
+91 9284485922
- Knowing all the details of the product or service offerings.
- Engage with the potential and existing customers to inform about the product or services offered
- Assess the needs and requirements of customer
- Handle the grievances of the customer and offer advice to resolve them
- Keep records of the phone calls and note useful information
- Pitch the services directly to the potential customers
- Store and update the customer information in the database
- Stay updated with market trends to better serve customers.
- Identify customer needs and provide solutions through the company\xe2\x80\x99s products and services
- Build and maintain positive relationships with future prospects.
- Promote and explain our financial products and services to prospective clients.
- Maintain accurate and detailed records of customer interactions.
- Provide excellent customer service and address customer queries effectively.
- Strong communication(Hindi,English and Marathi) and interpersonal skills.
- High school graduate or equivalent
- Impeccable communication and interpersonal skills
- Relevant knowledge of MS office and telephone systems
- Ability to provide information about product and services in an easy-to-understand manner
- Solid negotiation skills and ability to resolve grievances
- Ability to manage multiple tasks and meet sales targets
- Excellent interpersonal, research, and record-keeping skills
- Ability to understand and explain financial products clearly.
- Familiarity with CRM systems and basic computer proficiency.
- Excellent negotiation and convincing skills.
- Cell phone reimbursement
- Paid sick time
- Day shift
- Performance bonus
- Higher Secondary(12th Pass) (Preferred)
- Telecommunication: 2 years (Preferred)
- Hindi, Marathi (Preferred)
- English (Preferred)
+91 9284485922
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Job Detail
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Job IdJD3259355
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBaner, Pune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear