Job Description

Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
Overview:
We are seeking an experienced Senior Technical Writer to develop and deliver high-quality documentation for our financial software solutions. This role requires adherence to established terminology, style guides, and editorial standards to ensure clarity, consistency, and usability across all deliverables.
Key Responsibilities:

• Create, update, and maintain functional, technical, and user documentation for financial software systems within defined timelines.
• Collaborate closely with Product Management, Business Analysts, Development, and QA teams to gather detailed requirements and technical insights.
• Ensure documentation aligns with corporate style guides, terminology standards, and editorial quality benchmarks.
• Edit and refine presentations, release notes, and other customer-facing materials.
• Organize and manage documentation projects using industry-standard tools and methodologies.
• Incorporate AI-driven tools and techniques to enhance documentation efficiency and accuracy.
• Develop and maintain API documentation for internal and external developer audiences.
• Ensure all content supports regulatory compliance and financial industry standards.

Required Qualifications:

• Minimum 5 years of experience as a Technical Writer in a software development environment.
• Proven ability to produce technically complex documentation for enterprise-level applications.
• Strong skills in information gathering from busy Subject Matter Experts (SMEs).
• Expertise in Microsoft Word and proficiency in other documentation tools.
• Hands-on experience with MadCap Flare for authoring and publishing structured content.
• Experience in API documentation (REST, SOAP, or similar) and related tools.
• Familiarity with AI-assisted documentation tools and workflows.
• Excellent command of English writing and editing skills.
• Financial domain knowledge is a strong advantage.

Preferred Skills:

• Knowledge of single-sourcing strategies and content reuse.
• Understanding of version control systems (e.g., Git).
• Ability to work with XML/HTML and structured authoring principles.
• Experience with content management systems (CMS).
• Familiarity with Agile development environments.

Personal Skills:

• Detail-oriented and thorough in approach.
• Proactive, creative, and adaptable to changing priorities.
• Strong interpersonal and communication skills for effective collaboration.
• A team player who thrives in cross-functional environments.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.
Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
ESG: Benefit from paid time off for volunteering and donation matching.
DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
*Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!

Skills Required