Job Description

A little about us. Splunk is here to build a safer and more resilient digital world. We're proud to say that we're the key to enterprise resilience for more than 11,000 enterprise organizations that use our Unified Security and Observability Platform to keep their systems secure and reliable. We're also proud of our award-winning culture and our regular appearance on those "Best Places to Work" lists.

If you end up joining us, we'll only ask one thing: bring your whole, authentic self, what we call your million data points. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Because when you feel free to be you, it makes it a lot easier for us to be us.

Role summary:

Bring your talent and experience to the Splunk docs team. Join a supportive and collaborative team of writers and editors dedicated to building high-quality content for customers who use Splunk software!

Technical writers on our team play a vital role in getting our customers up and running quickly. Our customers operate sophisticated, large-scale Splunk software deployments that are critical to their companies' success. Splunk technical writers provide concise, unambiguous documentation and UI text that helps these customers manage their systems with confidence. We write for technically-minded system administrators, data analysts, and knowledge managers.

At Splunk, you'll operate in a fast-paced environment and collaborate daily with cross-functional peers and other technical writers. You'll create web-based documentation and continuously update it with improvements and new features. In many cases, you'll partner closely with UI designers to provide clear and consistent in-product text.

This position is ideal for a writer who enjoys learning about a variety of functionalities and quickly gaining the technical proficiency needed to contribute independently. You must be collaborative, curious, and persistent with a proactive approach to delivering results. You should have the technical background required to engage directly with software engineers, product managers, and power users of Splunk software. You must be comfortable working in an Agile environment and tracking the work of multiple scrum teams throughout the software development and release cycle.

You will be a great addition to the Splunk Product Experience organization if you:

Write clear and accurate documentation and UI text that enables customers to use and manage Splunk software effectively and efficiently.
Integrate quickly with scrum teams to learn their subject matter and build productive working relationships.
Work closely with partners to define documentation requirements and produce customer-facing docs.
Discuss technical details and solve problems with engineers, customer support reps, technical writers, and customers every day.
Collaborate with other writers and coordinate on the delivery of shared content.
Follow an established style guide and work with editors to build the best possible documentation for customers.
Respond directly to user feedback and integrate user suggestions to continuously improve your documentation.

What you'll bring:

7+ years experience writing documentation for enterprise software products, preferably experience writing for similar technologies.
Ability to manage time and priorities in a dynamic development environment at a fast-paced company.
Engineering degree or relevant professional experience.
Experience drafting and publishing content.
Samples that showcase your best work.

Bonus skills:

Experience documenting API/SDK help
Experience documenting for SaaS based, BiQ, or network related products.
Comfortable using the command line to install or configure products/features.
Familiarity with any programming or scripting language.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.