Job Description

Who are we?

===============



At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Overview

:


We are seeking an experienced

Senior

Technical Writer

to develop and deliver high-quality documentation for our financial software solutions. This role requires adherence to established terminology, style guides, and editorial standards to ensure clarity, consistency, and usability across all deliverables.

Key Responsibilities

:


Create, update, and maintain

functional, technical, and user documentation

for financial software systems within defined timelines. Collaborate closely with

Product Management, Business Analysts, Development, and QA teams

to gather detailed requirements and technical insights. Ensure documentation aligns with

corporate style guides, terminology standards, and editorial quality benchmarks

. Edit and refine

presentations, release notes, and other customer-facing materials

. Organize and manage documentation projects using

industry-standard tools and methodologies

. Incorporate

AI-driven tools and techniques

to enhance documentation efficiency and accuracy. Develop and maintain

API documentation

for internal and external developer audiences. Ensure all content supports

regulatory compliance and financial industry standards

.

Required Qualifications

:

Minimum 5 years of experience

as a Technical Writer in a software development environment. Proven ability to produce

technically complex documentation

for enterprise-level applications. Strong skills in

information gathering from busy Subject Matter Experts (SMEs)

. Expertise in

Microsoft Word

and proficiency in other documentation tools.

Hands-on experience with MadCap Flare

for authoring and publishing structured content. Experience in

API documentation

(REST, SOAP, or similar) and related tools. Familiarity with

AI-assisted documentation tools

and workflows. Excellent command of

English writing and editing

skills. Financial domain knowledge is a strong advantage.

Preferred Skills

:


Knowledge of

single-sourcing strategies

and

content reuse

. Understanding of

version control systems

(e.g., Git). Ability to work with

XML/HTML

and structured authoring principles. Experience with

content management systems (CMS)

. Familiarity with

Agile development environments

.

Personal Skills

:

Detail-oriented

and thorough in approach.

Proactive, creative, and adaptable

to changing priorities. Strong

interpersonal and communication skills

for effective collaboration. A

team player

who thrives in cross-functional environments.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

Flexibility:

Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well-being:

Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.


Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

ESG:

Benefit from paid time off for volunteering and donation matching.

DEI:

Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

Career Development:

Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition

: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.





Specific benefits may vary by location. At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.


Be unique, be exceptional, and help us make a difference at Finastra!