Job Description

We offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance
Being a Senior Technical Writer at iManage Means...
You will be part of the iManage Enablement team that delivers and manages content across several mediums to help empower our customers and partners to be successful with iManage products and services.
You are a detail-oriented, dynamic, and self-driven Technical Documentation, Business Process, and Persuasive Writer who will interface with various business leaders and subject matter experts (SMEs) across the organization to develop quality technical documentation and communications for iManage products and services. You will become an expert on product functionality and design templates for implementation processes.
You will get an opportunity to learn the iManage product suite and collaborate with stakeholders across the organization--including Marketing, Sales, Product Management, Cloud Services, Professional Services, Customer Adoption, User Experience, Support, and R&D--to curate, develop, publish, and maintain learning resources that eliminate friction with product adoption.
iM Responsible For...

• Developing high?quality product documentation--user guides, online help, installation guides, administrations guides, and so on--by understanding the product domain, product features, and customer business needs.
• Handling multiple product documentation, independently.
• Getting under the hood of the product and developing excellent understanding of the product by installing, configuring, and exploring the product.
• Interacting proactively with subject matter experts (for example, R&D team, Product Managers, Support, and so on) to ensure that the product documentation is technically accurate, comprehensive, and valuable.
• Understanding and adhering to iManage technical publications standards and processes.
• Understanding the implementation processes and creating new business process templates, workflows, forms, system/functional specification templates.
• Curating and mapping content based on the learning journey for various audience personas-for example, product users/knowledge workers, application, and system administrators, iManage partners.
• Collaborating with other documentation team members for peer reviews, developing/updating departmental guidelines, and enhancing iManage technical publication standards and methodologies.
• Continually thinking of innovative ways to come up with deliverables that can address problems of customers, partners, support team, and various stakeholders.
• Developing the estimates, planning the deliverables, mentoring junior writers, representing the team in project team meetings, and coordinating with the Localization team to get the product documentation translated in multiple languages.
• Working with the UI/UX team to create UI text that matches iManage technical publication standards.
• Contributing to team internal initiatives, as and when the scope arises.

iM Qualified Because I Have...

• Excellent command over the English language.
• Impeccable writing skills.
• Excellent interpersonal skills.
• Attention to detail.
• Problem-solving skills.
• Experience creating content that appeals and is valuable to targeted audiences.
• Experience creating content for SaaS solutions and a variety of types of software, for example: Cloud services, multi-tier applications, database products including SQL.
• Skills required to organize and synthesize large amounts of complex information from various sources, and work in a fast-paced setting.
• Troubleshoot Issues and provide inputs with functional and domain Knowledge
• Bachelor's or Master's degree in related discipline.
• Relevant experience: 5-8 years

Bonus Points If I Have...

• Working knowledge of any of the following: iManage products, Jira, Confluence, Zendesk, Smartsheet
• Experience working across various business domains.
• A basic understanding of programming to validate documentation (Such as, C/C++, Java, Python RESTful APIs, XML, JSON, and/or HTML).
• Familiarity in managing VMs, windows, and MAC.

iM Getting To...

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
• Own my career path with our internal development framework. Ask us more about this!
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
• Enjoy flexible work hours that empower me to balance personal time with professional commitments.
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.

iManage Is Supporting Me By...

• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
• Rewarding me with an annual performance-based bonus.
• Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
• Offering comprehensive Health/Accidental /Life Insurance.
• Encouraging me to take time off for myself with 21 paid leaves, 9 casual and sick, multiple all company wellness days, close to 10-12 Indian Holidays, and for other life events.

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.
About iManage...
At iManage, we are dedicated to Making Knowledge Work(TM). Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications. We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we're looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry's best and brightest. That's the iManage way. It's how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by the Law.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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