Job Description

F-Secure makes every digital moment more secure, for everyone. For over 35 years, we've led the cyber security industry, protecting tens of millions of people online together with our 200+ service provider partners. We value our Fellows' individuality, with an inclusive environment where diversity drives innovation and growth. What makes you unique is what we value - be yourself, that is (y)our greatest asset. Founded in Finland, F?Secure has offices in Europe, North America and Asia Pacific.

Job Title: L3 Engineer

Location:

Bengaluru

Type:

Full-Time

Team:

Partner Care

Reports To:

Ops Manager

Work Mode: Remote

Key responsibilities:

Act as the highest point of technical escalation within the team for cloud infrastructure, platform and application related issues.

Troubleshoot and resolve complex incidents involving AWS services, containerized environments, application availability and customer raised tickets. Ensure that the application uptime is 99.99% and customer tickets are promptly answered. Own major incident response: coordinate efforts across teams, lead root cause analysis (RCA), and deliver clear post-mortem reports. Monitor system health and security events using advanced tools. Collaborate with Care Efficiency Leads and Engineering teams to improve observability and automation. Maintain internal runbooks, playbooks, and documentation for recurring or high-risk scenarios. Implement proactive improvements to reduce MTTR (mean time to resolution) and eliminate recurring incidents. Support change management processes and participate in planned maintenance windows. Mentor other Care engineers, encouraging a culture of knowledge-sharing and continuous improvement. Participate in 24/7 coverage including on-call shifts or rotations as needed.

What we are looking for:

5+ years of experience

in NOC, or SRE roles, with at least 2 years in a Tier 3 or senior escalation role.

AWS Architecture Expertise

: In-depth knowledge of AWS architecture principles, security best practices, and advanced services relevant to cloud infrastructure.

Containerization Knowledge

: Experience with Docker and container orchestration using Amazon ECS/EKS to maintain microservices architecture.

Advanced Monitoring Solutions

: Hands-on experience with Dynatrace, Datadog, CloudWatch, or similar tools. Expertise in implementing and optimizing monitoring solutions for complex, distributed cybersecurity infrastructure.

Linux System Administration

: Strong command of Linux environments with ability to perform system hardening aligned with security best practices.

Scripting & Automation

: Proficiency in Bash, Python, or PowerShell scripting for automating routine tasks, log analysis, and creating incident response procedures. Development of complex automation workflows to reduce MTTR and eliminate manual processes.

CI/CD Pipeline Expertise

: Experience with continuous integration/continuous deployment pipelines for security products.

Multi-Cloud Strategy

: Experience with hybrid or multi-cloud environments to support diverse infrastructure needs.

Performance Optimization

: Advanced skills in tuning cloud resources for optimal performance while maintaining uptime requirement.

Operational Skills:

Technical Leadership

: Ability to lead technical response teams during critical incidents affecting partners.

Mentorship

: Skills in mentoring L1 and L2 engineers on specific technologies and processes.

Root Cause Analysis

: Expert-level problem investigation and root cause analysis skills to prevent recurring issues in environment.

Process Improvement

: Ability to identify inefficiencies in operational processes and implement improvements to enhance partner support.

Cross-team Collaboration

: Strong collaboration skills to work effectively with Engineering, Product, and Partner teams during complex incidents.

Bonus Points For:

Business Impact Awareness

: Deep understanding of how technical issues impact customer business operations and end-users.

Custom Partner Solutions

: Experience with customized deployments for high-tier partners and ability to troubleshoot complex partner-specific configurations.

Job Type: Full-time

Pay: ?2,000,000.00 - ?2,500,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Provident Fund Work from home
Shift:

Rotational shift
Work Days:

Monday to Friday Weekend availability
Application Question(s):

What is your Current Notice period?
Shift availability:

Night Shift (Required)
Work Location: Remote