Job Description

We're revolutionizing tech hiring by giving companies a skills-based hiring platform that allows them to effectively assess technical skills. We're a friendly, motivated, and passionate bunch looking for more smiling faces to join us. We're growing fast and looking to add to our Customer Success team. This position is Full-Time and Remote within India. HackerRank is looking for new Technical Support Engineers to join our team. You will focus on providing friendly, professional customer service while problem-solving and communicating complex technical issues to technical and non-technical customer audiences via email and chat.

While having "desired" qualifications makes for a strong candidate, we encourage applicants with alternative experiences to apply. If your career is starting or hasn't followed a traditional path, don't let that stop you from considering HackerRank. We always look for people who will bring something new to the table!

You will be working on:

• Effectively connect with customers via email and chat to ensure customers' effective use of HackerRank products
• Assist with technical queries by recruiters, engineering hiring managers, and developers
• Take ownership of customer-reported issues and see them through to resolution
• Perform in-depth troubleshooting while understanding the customer's skill level and communicating with them in the manner most appropriate
• Report reproducible bugs and review our internal knowledge base to stay up to speed with our product landscape
• Collaborate with teammates, including Product and Engineering teams, via Slack
• Work with your manager to surface customer problems to improve process.Experience working with integrations using REST APIs
• Working experience with Zendesk, JIRA, or similar ticketing systems
• Attained a technical degree or experience with development or technical project work or internship experience

We are looking for:

• 3+ years of demonstrated experience supporting and troubleshooting mission-critical software applications. Ideally, SaaS (software as a service)
• Experience supporting users on applications developed in Java, .Net, Ruby, Python, PHP, Javascript, or another, general-purpose programming language. SQL/Unix experience would be ideal
• Good working knowledge of algorithms and data structures
• Excellent verbal and written communication skills
• Customer-focused and empathetic, diplomatically addressing customer concerns and providing feedback
• An ability to prioritize a high volume workload
• Experience working collaboratively with team members in different geographic locations and time zones

Benefits & Perks:

We have a full package of competitive benefits and perks which include:

• One-time home office set up stipend
• Monthly Remote Work Enablement Stipend
• Professional Development Reimbursement
• Wellbeing Benefits (Headspace, Ginger, Carrot, Cleo, etc)
• Unlimited paid time off, paid leave for new parents, and flexible work hours
• Insurance for all employees (term life, personal accident, medical) along with medical insurance for their dependents
• COVID 19 insurance to employees and dependents
• Employee stock options, flexible work hours, and time off

About HackerRank:

HackerRank is a Y Combinator alumnus backed by tier-one Silicon Valley VCs with total funding of over $58 million. The HackerRank Developer Skills Platform is the standard for assessing developer skills for 2,800+ companies across industries and 15M+ developers around the world. Companies like LinkedIn, Stripe, and Peloton rely on HackerRank to objectively evaluate skills against millions of developers at every step of the hiring process, allowing teams to hire the best and reduce engineering time. Developers rely on HackerRank to turn their skills into great jobs. We're data-driven givers who take full ownership of our work and love delighting our customers! HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment on the basis of individual performance and qualification. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.