Senior Technical Support Engineer
Year Remote, India
Job Description
About the job:
The Red Hat Training team is looking for a Senior Technical Support Specialist to join us in India. In this role, you will train examiners, respond to customers, and help examiners with delivering exams. You’ll also contribute to the deployment of the Red Hat Exams system. Successful applicants must reside in a country where Red Hat is registered to do business. What you will do:
- Oversee the installation of Red Hat Exams systems
- Train and coach examiners
- Review the exam results and respond to the candidate via ServiceNow
- Deal hotline call escalation
- Work with Red Hat Exam Site for the smooth running of Red Hat exams on Red Hat exam systems
- Provide L2 or L3 Support for Red Hat Certification Exams
- Handle the exam quality assurance (QA) and conduct pilot exams
- Report the exam issues to the Exam Development ream
- Work with IT team or developers for application enhancement
- Grade and process Red Hat Exams
- 2+ years of experience working as an examiner
- 1+ year(s) of experience in responding to customer service tickets
- 1+ year(s) of experience helping examiners with exam issues
- Experience with deployment of Red Hat Exams systems
- Red Hat Certified Engineer (RHCE) certification is a plus
#LI-REMOTE #LI-BS1
About Red Hat:
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
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Job Detail
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Job IdJD2878704
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRemote, India
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EducationNot mentioned
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ExperienceYear