Job Description

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Senior Technical Support Engineer
Job Summary
As a Senior Technical Support Engineer in Hexagon's Global Support Team, you'll deliver advanced support for the Romax software product line, ensuring customer success and satisfaction. This role suits someone who enjoys solving complex problems, communicating technical concepts clearly, and working with cutting-edge drivetrain and EV simulation technologies. Romax is a high-value solution used to simulate gears, bearings, gearboxes, electro-mechanical transmissions, and EV drivetrains, providing rapid modeling and insights into NVH performance, thermal behavior, and structural integrity. Alongside Adams, Romax forms a complete package for addressing power transmission engineering challenges. This is a hybrid position located in Pune, India.
About Hexagon
Hexagon's Manufacturing Intelligence division empowers manufacturers to innovate with confidence. We connect the physical and digital worlds through advanced software and hardware, enabling smarter manufacturing with data-driven insights, precision engineering, and sustainable automation. Our solutions help customers achieve higher quality, efficiency, and productivity across industries.
What You'll Do

• Provide 1st & 2nd line technical support to end customers for all Romax products, ranging from basic to advanced content, while meeting KPIs for response time and quality
• Provide basic and advanced software training and demonstrations as part of customer support activities
• Create technical content such as knowledge articles and presentations
• Engage with the Romax online community of users
• Share feedback with sales, services, and R&D teams to improve products

What You'll Bring

• Bachelor's or Master's in Mechanical Engineering or other relevant disciplines
• Ideally 2-3 years of industrial experience, especially in a relevant industry such as automotive, as a powertrain design, test, or manufacturing engineer (recent grads are still welcome to apply)
• Ability to explain complex technical problems with excellent written and oral communication and presentation skills
• Excellent interpersonal skills
• Strong self-organization and time-management skills with a commitment to meet deadlines
• Must be able to interact in a team environment

Nice-to-Have Skills:

• Simulation experience with Romax or Adams software
• FEA experience (MSC Nastran, ANSYS, etc.)
• Knowledge of transmission and drivetrain components
• Experience with common CAD systems (CATIA, Creo, SolidWORKS, etc.)
• Matlab/Python experience

What We Offer
We offer a comprehensive benefits package, including:

• Competitive salary with performance-based bonuses
• Comprehensive healthcare (medical, dental, vision) including HSA and FSA options
• Paid time off, including holidays and parental leave
• 401(k) with generous employer match
• Life, disability, and supplemental insurance options
• Employee Assistance Program (EAP) and wellness resources
• Tuition reimbursement and professional development support
• Flexible work schedules and hybrid work options

Explore Life at Hexagon
At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:
Instagram: @hexagon_mi | @hexagon_ab
LinkedIn: Hexagon Manufacturing Intelligence
YouTube: Hexagon MI | Hexagon AB
Twitter/X: @HexagonMI | @HexagonAB
Facebook: Hexagon Manufacturing Intelligence
Learn more at and get inspired by how we shape smart change across industries
Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.
Information at a Glance
Division: Business Area D&E
Job Title: Senior Technical Support Engineer
Job Function: Service Application
Job Location (Short): Pune, IND, 411 001
Workplace Type: Hybrid
Workplace Details: Pune, India, Hybrid
Req ID: 2512
About Hexagon
Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous - ensuring a scalable, sustainable future. Hexagon's Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.
2025 Hexagon AB and/or its subsidiaries. All rights reserved.
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