Job Description

Senior Technical Support Engineers work closely with Engineering to provide information, advice, and technical support to various clients, both professional and amateur, about problems with the software applications. They are highly trained within their specialist areas and must be able to communicate technical information, clearly and concisely, to a wide range of internal and external clients.

• Proactively manage high level, complex client service issues, researching and resolving issues quickly and efficiently
• Create technical documentation to serve as a knowledge base for handling support issues
• Ensure inquiries are responded to within established timeframes and support service levels are achieved
• Collaborate closely with development and service teams and key account management.
• Shape the future of the product by reporting bugs and feature requests
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge

Qualifications
To be successful in the position you will possess the following skills and experience:

Must have:

• 5 or more years of experience in Development/Testing/Technical support or in a customer-facing role
• Relevant experience in Application Development/maintenance in any programming language(preferably C# or Java)
• Bachelor or Master of Science in Computer Science/Engineering or relevant experience
• Knowledge of databases like MSSQL, DB2, Oracle, Postgres, and MySQL
• Basic understanding of software testing concepts.
• Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
• Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge

Desirable:

• Experience in traditional test automation/management tools (Microfocus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.)
• Experience on any leading cloud platform (AWS/Azure/Google Cloud).
• Experience in the planning, development, and maintenance of automation frameworks
• Experience in software testing across the Software Development Life Cycle (SDLC)

Additional information
We offer:

• Market conform salary + success-oriented bonus
• Favorable working atmosphere in a rapidly expanding company
• Personal and professional development
• Variety of career opportunities and a wide range of tasks
• Permanent, full-time employment

This is a rare and highly sought-after opportunity to be part of a highly talented technical support team within Tricentis. If you are interested in the opportunity to become a member of Tricentis where your ideas count, apply now for immediate consideration.

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran.