Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Salesforce Commerce Cloud is a leading provider of software-as-a-service (SaaS) ecommerce solutions that enable companies to easily design, implement and manage their own customised ecommerce sites, including websites, mobile applications and other digital storefronts. Customers use our highly scalable and integrated Commerce Cloud platform to more easily launch and manage multiple ecommerce sites, initiate marketing campaigns more quickly, and improve ecommerce traffic.

Salesforce Commerce Cloud is seeking a Technical support Engineer to join the Salesforce Commerce Cloud Support Team. This position is for someone who is highly motivated, self- directed, and has a desire to work on a cloud based eCommerce platform. A successful candidate must be able to help customers and partners overcome technical challenges, and provide hands-on troubleshooting, debugging, feature explanation, and best practice guidance to the broader Technical Support team.

We operate 24x7 which can involve working during one of the below shifts (not limited to- shift timing can change) -
AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time \xe2\x80\x93 9 PM/10 PM IST onwards depending on Day Light Savings Time)
EMEA hours \xe2\x80\x93 12:00 PM/1 PM/2PM IST onwards depending on Day Light Savings Time
APAC hours \xe2\x80\x93 5.30 AM IST onwards
Work hours can change depending on Business requirements

Responsibilities:

• Directly responsible for owning and solving our most complex customer issues

• Provides technical assistance to the support team, customers, partners and Salesforce employees

• Assists and mentors other new team members, as well as clients and partners on the use of Salesforce development tools and best practices

• Improve the quality and efficiency of the solutions we deliver to our customers

• Assesses, evaluates and establishes development standards and best practices in accordance with the needs and aspirations of the Salesforce community

• Performs quality assurance in the form of coding reviews on the solutions delivery of others (customers, partners, internal teams)

• Serves as Salesforce\xe2\x80\x99s technical representative and thought leader to the external technical community and internally for technical issues

Desired Qualifications:

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• 2+ years providing customer facing technical support (cloud-based and commerce products preferred)

• Expert fluency in JavaScript and related frameworks/technologies

• Understanding of programming languages (such as Java, Python)

• Experience with HTML, XML, JSON

• Experience developing and supporting web-services (REST, SOAP)

• Extensive experience working with distributed, component-based architectures

• Must be proficient with analyzing log files and standard debugging concepts

• Experience providing API support desirable

• Experience in Commerce industry desirable

• Strong verbal and written communication skills

Desired Qualifications

• Proficient with HTML, CSS, JavaScript

• Familiarity with Regex (Regular Expressions)

• Knowledge of APIs/third-party integrations

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce, Inc . and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc . and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc . and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc . or Salesforce.org . Salesforce welcomes all.