Senior Technical Support Engineer
Job Description
Technical Support Engineer
Role Description: Technical Support Engineer
The ideal candidate is a hands-on support engineer with experience in enterprise ServiceDesk. They must be at ease
troubleshooting ISP connectivity, desktop, OS, VPN, authentication security remote issue over voice and chat.
Role Requirements
? Provide 24x7 support primarily in US shifts for enterprise users
? Excellent Communication skills
? Skilled to troubleshoot ISP & OS related technical issues
? International (US, EU, Australia) Inbound voice and chat experience
? Accent trained
Maximum CTC : 4.2L / annum and Transportation&Shift allowances of Rs 9,500/mon
Technical skills requirements
The candidate must demonstrate proficiency in,
? Experience troubleshooting password login, Linux, Windows (hardware, software), Telecom Application
(billing/data center)
? Hands on experience in enterprise tools like GSuite, and Microsoft Office
? Familiar with ticketing Tools like ServiceNow and JIRA
Qualifications
? 1 to 5years of work experience in International Voice Technical Support
? B.Tech, BCA, BCOM (Computers), M.Tech, MCA
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Job Detail
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Job IdJD2947868
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.590000 per year
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear