Job Description

WHY GO WITH GREYORANGE?
About our Solutions
Grey Orange is an equal employment opportunity employer. The company's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, veteran status, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Grey Orange also prohibits harassment of applicants or employees based on any of these protected categories.

Responsibilities: -

• Responsible for efficiently handling and resolving technical issues which have been passed on by L2
• Ensure timely and effective action as per decided work flow basis priority and severity for each ticket
• Should ensure maximum issues are resolved without L4/R&D involvement
• Should ensure adherence to committed SLA's for each reported issue.
• Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue
• Should follow internal escalation matrix basis severity and resolution time
• Should ensure all relevant site specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team
• Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers
• Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation
• Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken

Requirements-

• B.E / B.Tech in EEE / Comp Science with 5-7 yrs experience
• Experience in Software testing / product validation for various applications related to Industrial automation
• Troubleshooting / understanding mind set using linux logs (server , embedded)
• Exposure in testing, verification/validation at product hardware level
• Knowledge on Server OS installation /config / backup & networking knowledge
• Should be Interested in traveling, support and conducting seminars, presentations
• Excellent oral and written communication skills in English
• Past experience in client service will be an advantage

Equal Opportunity Employer
GreyOrange technology specializes in bringing warehouses, distribution centers, and fulfillment centers into the future. Our AI-driven GreyMatter Fulfillment Operating System and Ranger robot series are a combined solutions that continuously prioritize decisions and workflows to efficiently orchestrate tasks, time and teams of people and robots for optimum performance across a distribution center. Real-time data is fed into always-solving algorithms that calculate each next-best decision, whether solving for every-day performance or solving for peak period commitments. The result is a fast, agile and precisely tuned operation that equips our customers to perpetually meet the what-when-where expectations of their customers.
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