At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Stakeholder Management & Engagement: Act as the single point of contact for Legal
and Customer Support leadership, building deep, trusted relationships to understand their
business objectives, operational workflows, and technology dependencies.
Needs & Pain Point Translation: Proactively identify and capture the clients' current and
emerging pain points and detailed requirements, translating these into clear, concise, and
executable technical requirements for EIT development and engineering teams.
Prioritization & Roadmap Development: Collaborate with business leaders and EIT
portfolio managers to create and maintain a clear, prioritized list of technology projects
that EIT can support, ensuring alignment with corporate strategy and resource capacity.
Cross-Functional Management: Lead and influence cross-functional EIT teams to ensure
the effective, timely, and quality delivery of services and projects to the assigned client
groups, despite having no direct reports.
Performance & Satisfaction Ownership: Own the accountability for monitoring and
improving client satisfaction metrics and communicating the value and impact of
delivered technology solutions back to the client base.
Negotiation & Expectation Management: Utilize strong negotiation skills to balance
competing priorities, manage client expectations regarding scope and timelines, and
ensure a mutual understanding of service level agreements and project outcomes.
Qualifications
Minimum of
10+ years
of professional experience in IT Service Management, Business
Relationship Management, or a related field within an Enterprise IT function.
Proven track record of successfully managing the
full technology lifecycle interface
between a business unit and a centralized IT organization.
Demonstrated experience in
Business Acumen
--the ability to grasp and articulate the
operational and financial impact of technology on Legal and Customer Support functions.
Additional Information
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
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