Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
PRIMARY FUNCTIONS (RESPONSIBILITIES):

• Receive consistent client feedback that business issues are well-understood and associated advice is effective, sincere, long-term and in client best interests.
• Collaborate with an extended professional network of contacts to help clients effectively identify, plan for and accomplish objectives.
• Guide clients on specified issues, strategies, and solutions for many business areas.
• Provide relevant, timely and objective subject matter/process expertise and key insight regarding multiple client business areas and affiliated fields.
• Show concern and diligence to thoroughly understand client business issues before advising on associated courses of business action (earns the right to be trusted).
• Coach others to enhance their proficiency regarding the tenets, practices and examples of the 'trusted advisor' credential.
• Develop a culture in which all members work constructively to improve the performance of individuals and the team.
• Nurture communities of interest across disparate teams with Delta Air Lines.
• Develop processes and practices that both leverage and develop available talent.
• Lead efforts to help work groups become more nimble, virtual, and reconfigurable.
• Motivate others to instill the vision in broad stakeholder groups, develops strategies to improve commitment for business vision, and facilitates cross-boundary communication to surface and resolve issues proactively.
• Foster strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Facilitate creation of the 'right' products and services to resolve customer business issues.
• Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives.
• Anticipate customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Advise others on creating customer focused environments in various scenarios.
• Perform all phases of agile practices to manage software development aligning with clients' requirements.
• Negotiate with clients about the technical requirements and adjusts time frame as needed.

WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Bachelor's Degree in Computer Science, Information Systems, with 3 to 6 years of relevant technical experience or Masters degree in Computer Science, Information Systems with 2+ years of technical experience.
• Min. 2yrs experience in Splunk or Kibana or Athena.
• Knowledge of methods and ability to develop trusting business relationships and provide solicited, respected, and valued perspectives to clients/peers that guide thinking, facilitate issue resolution and enhance client/peer capabilities.
• Understanding of the importance of continuous growth and development and the ability to develop practices that maximize learning and development and improve team members' focus on performance objectives.
• Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
• Knowledge of the importance of meeting or exceeding established targets; ability to drive critical activities to completion.
• Understanding of the value of articulating an intended business outcome and ability to create and communicate a vision of the organization that motivates others to superior performance.
• Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.
• Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery.
• Knowledge of the concepts, technologies, and services of cloud computing. Basic conceptual knowledge of cloud applications' design, deployment, and implementation of cloud computing solutions in various business environments.
• Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
• Knowledge of product features; ability to design, build, and develop a new product, technology, or service from concept through to production.
• Knowledge and conceptual understanding of distributed computing platforms such as container, 12factor or cloud native or cloud serverless is a must.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• AWS / OpenShift and/or Java Distributed Technology certifications is a plus.

ID: DELSD18

Skills Required