Job Description

About Delta Air Lines

Delta Air Lines is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. We here at Delta are changing the way we do business from top to bottom, and IT is leading the way. Technology drives innovation that enrich our customer experience when it comes to seamless travel through Delta flights. The stage is ripe for disruption. We are calling out to the thought-leaders as we strive to create meaningful and innovative solutions that help us realize our vision. Join Delta Technology Hub (DTH) in Bengaluru, India, to ideate with some of the best minds and unleash a wave of innovation.



About Delta Global Technology Hub:

Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Global Technology Hub will contribute directly to these objectives. It is expected to sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It will align into the IT organization of Delta - an integral part of our transformation agenda, working seamlessly with business units in the US to create memorable experiences for customers.

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• 5 years of hands-on experience in enterprise technology or airline organizations
• Knowledge of concept and principles of agile methodology; ability to apply appropriate agile approaches in the processes of software development and delivery
• Knowledge of product features; ability to design, build, and develop a new product, technology, or service from feasibility through to production
• Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project
• Strong written, oral communication, and social skills
• Must have excellent planning and organizational skills, strong verbal, written communication and facilitation skills.
• Must be performing satisfactorily in present position
• Embraces Diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.

Essential Responsibilities:

• Responsible for conducting sophisticated and detailed research of existing processes, systems, and desired objectives to meet the goals/intent of the assigned products
• Work with business Product Owner and SMEs to prioritize feature development, based on the business value
• Work with technical teams to initiate and drive technical roadmap deliverables to completion.
• Elicit and create initial epics/features and elaborating into user scenarios that clearly describe the functional and non-functional requirements
• Deliver business requirements via artifacts such as epics, features, scenarios, acceptance criteria, process flows, wireframe diagrams, interaction diagrams, mockups/demos, etc
• Drive team excellence with proactive contributions towards continuous improvement.
• Collaborate with a multi-functional teams inside a Scrum framework
• Conduct work sessions and document new features, requirements, and strategies.
• Perform testing, track bugs, enhancements and ensure issues are resolved before promoting to production environments.
• Successfully handle multiple initiatives and balance constantly evolving priorities.
• Query and analyze data to estimate future and measure current solution impact.
• Develop business logic and critical metrics for incorporation into decision support models and tools.
• Construct problem statement including problem description and improvement measures.
• Always anticipate the next question -Drill down beyond the problem surface to understand root cause, business impact, and next steps.
• Supply guidance to project planning and effort estimation within scope.
• Support the identification of risks and mitigation approaches.
• Develop and maintain internal customer relationships

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Subject matter expert for your applications and take ownership for its development and performance.
• Solid Understanding of Agile/SDLC development methodologies
• Airline business experience, as well as business process re-engineering and/or extensive experience working with agile teams, is desirable