Job Description

Key Responsibilities:

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Troubleshooting and Problem Resolution Identify and resolve hardware software and network issues This includes running diagnostic programs and providing solutions to users Installation and Configuration Set up and configure computer systems applications and networks to ensure they function correctly User Support Respond to technical support requests via phone email or chat providing clear instructions and guidance to users Documentation Maintain detailed records of user issues solutions implemented and system configurations This helps in tracking recurring problems and improving support processes Training and Guidance Educate users on troubleshooting techniques and best practices for using technology effectively System Maintenance Regularly monitor and maintain IT systems to prevent issues and ensure smooth operations This includes updating software and managing user accounts

Preferred Skills:

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Customer Service->CS->Service Desk-> Voice->Chats->email Chats