Job Description

Work within the Productions Operations technical team, primarily focused on Front Office applications technical support to users. Team is responsible for delivering day to day support, issue resolution, incident/problem management, and small technology change.

Application support is focused on Aladdin and Portware as the key systems, along with other

existing toolsets including Bloomberg TCA, Liquidnet, Tradeweb, and trading venues.


Drive issue resolution, participate in testing, develop procedural documentation and manuals.

Continuously look for opportunities to improve service levels, system performance and vendor relations.

The role is part of a global team covering US, EMEA and APAC regions.

The team provides support during regional business hours 7am-6pm, handing over responsibility from region to region during the global working day.


The position is based in India.

MAIN RESPONSIBILITIES

Provide day-to-day support for primarily Front Office application suite including Aladdin and Portware. Other applications may come into scope for India team to support Perform issues resolution, incidents/problems management Track BAU support issues, bug fixes and changes with vendors Work with cross-functional teams to resolve technical issues with the system Perform testing of Front Office application suite for patching infrastructure and enterprise tool changes. Manage user on-boarding and certification renewals. Manage the identification, resolution and escalation of risks and issues Work within the FO operations team with responsibility for managing controls and risk exceptions for vendor, risk and internal project reporting (40%) Ensure support documentation is maintained in collaboration with the Development Team

KEY SKILLS AND EXPERIENCE

Effective communication and presentation skills that can be used with both technical and business audiences Customer focused and highly service aware - able to demonstrate experience in setting and meeting deadlines Risk aware - able to demonstrate experience identifying and mitigating risks Able to form effective relationships with the business and to understand business drivers Able to form effective relationships with development teams, technical services teams, third party vendors. Technical skills required to diagnose issues at levels 2 and 3 Experience with ServiceNow platform Knowledge of an enterprise scheduling system, ability to write and maintain scheduling jobs Knowledge of cloud-based infrastructure (preferably Amazon Web Services)

PERSONAL QUALITIES

Basic understanding of investment management in terms of products, processes, and
systems
Approachable & able to work with people at all levels in the organization (demonstrable
Team player)
Inquisitive, pro-active, with good logical, analytical, and diagnostic skills Strong attention to detail Self-starter, uses own initiative Strong written and oral communication skills Owns and resolves issues Ability to gain an in-depth understanding of all Front Office systems and business processes

QUALIFICATIONS AND TRAINING

Qualifications in project management and / or software development methodologies would be beneficial Understanding of ITIL processes

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm's focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.


Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology