"- Resource must have 8+ years of experience with the Trade Thru Application, IBM MQ. and IBM WebSphere
Ability to oversee system health, configurations, and software releases for Trade Thru
Abiliy to analyze high-impact incidents; lead root cause analysis and post-mortems.
Ability to Maintain configuration baselines, documentation, and change control records.
Ability to Coordinate with SS&C vendor for advanced troubleshooting and updates.
Ability to Lead, mentor, and manage the team.
Ability to Coordinate support shift rotations, incident response, and service delivery.
Ability to Define and track KPIs/SLAs for system uptime, issue resolution, and support quality.
Ability to Liaise with cross-functional teams: infrastructure, development, QA, and business stakeholders.
Ability to Drive automation and monitoring improvements (e.g., self-healing, proactive alerting).
Ability to Ensure compliance with internal security, risk, and audit requirements.
- Familiarity with databases - Oracle DB
Expert in Solaris, including scripting and process management."
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