Job Description

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone--from emerging artists to global brands--everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Position Summary
The Field Engineering consultant is a customer-facing, technical advisory role that requires providing advisory support to Clients/Implementation Partners for implementing Adobe Campaign solution. This is a client-facing role and requires consultant to gather & understand Client's unique business requirements and provide expert guidance by sharing best practices & recommendations in building customized solutions to meet Client's business needs through Adobe Campaign. Consultant also performs quality checks to ensure that the implementation cycle follows industry best practices, flag all technical issues and highlight risks when they arise. Consultant works with Clients to strategize and drive business value from the platform and enable them to adopt & scale-up in their maturity roadmap. It is a technical advisory role which requires a solid technical acumen in digital campaign implementation and involves constant customer interaction.
What you'll do

• Be a recognized expert/SME for Adobe internal and regional stakeholders.
• Act as a lead point of contact for any Customer engagement.
• Manage multiple Customer engagements simultaneously.
• Build trusted advisor relationships with our Clients & Implementation Partners.
• Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.
• Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.
• Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy.
• Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.
• Review customized solution design and implementation strategies.
• Validate implementation and follow through on issues until resolved.
• Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
• Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.
• Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.
• Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
• Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future optimization roadmap.
• Light manipulation of JavaScript as needed to customize web analytic solutions.
• Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
• Manage Customer expectations appropriately and keep projects on schedule and within scope.
• Work and collaborate with Adobe internal teams and Client/Implementation Partners.
• Technical writing and PowerPoint presentation creation.
• Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.
• Proactively maintain the highest level of technical expertise by staying current on Adobe DX technologies and solutions through internally and externally available learning opportunities as well as self-study.
• Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.

What you need to succeed

• 6-8 yrs. of overall hands-on experience as a client-facing consultant, working in Digital/Customer Journey Analytics (CJA), Adobe Journey Optimizer (AJO) and ACC implementation or a related field.

Must have (CJA) -

• Exposure to creating and managing connections and data views in CJA
• Ability to validate and troubleshoot data from various sources within CJA
• Aware of Adobe Analytics Source Connectors and experience in migrations from Adobe Analytics to CJA.
• Basic understanding of Adobe Experience Platform (AEP) Core concepts or App Services
• Familiarity with WebSDK and MobileSDK implementations
• Basic knowledge of schema and dataset structures in AEP
• Exposure to CJA APIs for automation, data extraction, or integration use cases.

Must have (AJO) -

• Hands-on experience building customer journey Campaigns, workflows
• Setting up source connectors and ingesting data.
• Understanding of segments in AEP and leveraging these segments in building journey
• Triggering journeys and activations based on segments and profiles.
• Implementing journey automations, actions and messages and integrating with destinations like CRM, email, etc.
• Experience developing, debugging and optimizing workflows, journey.
• Creating journey templates, editing existing ones and deployment
• Experience in Campaign module (batch and triggered)
• Strong understanding of concepts like multi-channel data management, segmentation, orchestration, automation and personalization.
• Understanding data structures such as - JSON for representing data in APIs, Data Tables for processing tabular data, Streaming data flows.
• Experience troubleshooting complex technical issues related to APIs, data ingestion, segments, destinations etc.
• Experience in SQL (Oracle / SQL Server / PostgreSQL)

Special consideration will be given for -

• Multi-solution experience in one ore mor AEP App Services - CJA/AJO/CDP.
• Good understanding of integration of Analytics with other Adobe solutions - Analytics, Target, Audience Manager etc. would be plus.
• Should have been in a client facing role in the previous role.
• Solid understanding of online marketing, HTML with Web/Mobile App development experience.
• Strong experience with Tag management solutions, preferably Adobe Launch..
• Strong-to-advanced JavaScript, jQuery, AJAX and Web Services/APIs skills.
• Solid understanding of general business models, concepts and strategies.
• Deep vertical industry experience (e.g., Retail, media, financial services, high tech, etc.)
• Passion for the internet domain and use of technology to solve business problems.
• Exceptional organizational, presentation, and communication skills - both verbal and written.
• Must be self-motivated, responsive, professional and dedicated to customer success.
• Possess an innovative, problem-solving, and solutions-oriented mindset
• Demonstrated ability to learn quickly, be a team player, and manage change effectively.
• Extensive knowledge of Microsoft Office.
• Bachelor's/Master's degree in Computer Science with equivalent work experience.
• Experience presenting in front of various technical and business audiences.

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Skills Required