To manage a Team of 25 Customer Care Executives
? To monitor the Queue and ensure Service Level is maintained
? Up to date knowledge on the assign project/product
? Oversee day-to-day teams' operation and performance
? Do regular performance evaluation
? Monitor team performance and report on metrics
? Listen to team member's feedback and resolve any issues or conflicts
? Arrange daily huddle meeting to delegate tasks and project deadlines
? Manage daily attendance/shrinkage
? Motivate team members
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